Shipping policy

Bella Belle Shoes - Ordering & Shipping Policy

Once your order has processed please allow at least 4 weeks for delivery to your chosen address. As Bella Belle shoes are handmade occasionally sizes will be out of stock for us to order, if this is the case we will place a back-order with Bella Belle directly. We will notify you prior to the back-order to ensure a later delivery is acceptable, if this is not acceptable to you we will refund your order.

We only accept online orders for Bella Belle shoes from UK & Channel Island postal addresses. If you would like to ship to another address outside of the UK please contact us at info@rachelash.co.uk and we can process your order. Orders are shipped within 5-10 business days of their arrival at the boutique. We cannot be held accountable for unforeseen conditions that delay delivery times.

All packages are sent via trackable services and will have a tracking number assigned. Your tracking number will be emailed to you when your order is shipped. Rachel Ash is not liable for any lost shipments. Customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with the shipper. In the event that your package is lost or misplaced we will do our best to assist you.

BTKR - Ordering & Shipping

We only accept online orders for 'BTKR' from UK & Channel Island postal addresses. If you would like to ship to another address outside of the UK, please contact us at info@rachelash.co.uk and we can check if your request is acceptable.

You will receive an automatic confirmation email after placing your order, this will be followed by a dispatch notification email which will provide you with a tracking number for your delivery. Orders are processed and dispatched within 7-10 working days. If you are not at the delivery address on the day of delivery, you will receive information from the courier with instruction on how to retrieve your order.

Rachel Ash Bridalwear is not liable for any lost shipments. Customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with the shipper. In the event that your package is lost or misplaced we will do our best to assist you, please contact us at info@rachelash.co.uk